All Return Merchandise Authorization (RMA) requests must be filed online. Goggles and Glasses will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 14 days and must be postmarked in that time.
Return policy:
You may return most new, unopened items sold by Goggles and Glasses within 30 days of purchase for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Partial refunds will be issued for the following items:
Most items that are returned more than 30 days after purchase.
Any item that has obvious signs of use.
Any item not returned in the condition it was received.
We reserve the right to charge a 15% restocking fee on large orders.
Exchanges: We don't offer an exchange program at this time. However, you're welcome to return the item for a refund and then place a new order for the item you want in exchange.
The following items are NON-REFUNDABLE/NON-RETURNABLE
Clearance items.
Revision Eyewear
Wiley-x Eyewear
Photocromic/Photochromatic eyewear
Yellow Polarized Eyewear
Custom/Quoted orders
Customer Testimonial:
"The Clic reading glasses are exactly what I thought they would be. They're there when you need them. They're not your fathers dangling from a chain reading glasses. I frequently fall a sleep while reading in bed with them on, they are very durable and forgiving when put in a bind. I like them so well I've ordered another pair for work.
Thanks, I really appreciate the swift shipping! You should give a class in Shipping 101 to some other companies I've delt with. Eugene"(Bakersfield,CA) More...
